Ducks quack, Eagles soar! A customer service parable (adapted from the original by Harvey Mackay) “No one can make you serve customers well. That’s because great service is a choice.” – Harvey Mackay More than a year ago, I decided to hire a
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[caption id="attachment_476" align="aligncenter" width="1024"] Invest in yourself by attending seminars and conferences[/caption] A lot of people ask me as an author of books on financial stewardship: "Kuya" (brother), what’s the
After twenty plus years working in the glamorous advertising industry for a Madison Avenue caliber agency, Grace Chong, took advantage of an early retirement package as her agency went through a merger with another agency.