Ducks quack, Eagles soar! A customer service parable (adapted from the original by Harvey Mackay) “No one can make you serve customers well. That’s because great service is a choice.” – Harvey Mackay More than a year ago, I decided to hire a private car from the airport. When the service came to pick me up, the first thing I noticed that the car was shiny, waxed and very clean. The driver came out and I noticed how smartly dressed he was in a short sleeved, linen work barong, and bagong
[caption id="attachment_476" align="aligncenter" width="1024"] Invest in yourself by attending seminars and conferences[/caption] A lot of people ask me as an author of books on financial stewardship: "Kuya" (brother), what’s the best investment for you? I can give several answers: stock market, rental property, business, etc. But at the end of the day, my answer will always go back to this: education. Yes, the best investment for me is always education. An investment
When I was a young man in my twenties, I dreamt of becoming a millionaire. I grew up in a middle class home, with a loving mom and dad who provided for our needs. We never went hungry. But I wanted to be rich. I had very worldly dreams and God—or not even religion—was not part of it. Even though God was chasing me, I kept on running away from him. Friends who had become born again Christians would try to share the gospel with me. But I would say, “if you’re born again, I’m born
[caption id="attachment_842" align="aligncenter" width="1024"] Lucy and Nelson Dy (second and third from left respectively) blessed us with their presence and inspiring story at the first Project Author session last March 18, 2017. Also in picture: Yna Reyes (extreme left), Editorial Director of OMF Lit, and at extreme right, Miriam Quiambao-Roberto, author of He Can Catch You When You Fall (a proud product of Project Author) and her hubby, Project Author Founder, Ardy Roberto.[/caption] At
After twenty plus years working in the glamorous advertising industry for a Madison Avenue caliber agency, Grace Chong, took advantage of an early retirement package as her agency went through a merger with another agency.
Grace was faced with some tough decisions. Go back to work for another agency and earn a nice income again and live a lifestyle of business class trips and entertaining at 5 star hotels. Or choose to pursue a childhood dream to write books. "I chose to write over
Since it's still Valentine's Day (and it's been a month since I posted an entry on this Blog), I looked for something relevant to the theme of the day: LOVE. And look what I found?! Nowadays, I hardly have the luxury of time to write out and type my talks or speeches. They are mostly outlined through a MindMap. Or they are simply memorized or delivered "extemporaneously" because I've basically mastered the material (same slides or outline, with some tweaks) already. But, I'm glad
A friend sent me an email asking what tips I could give to make this year 2017 the best year ever. I thought that I could give some encouraging positive thinking kind of tips, but when i thought about it, I realized that every year or any year, no matter what happens to you, can be your best year. You could have what to others would look like the worst year ever because of trials and disasters, but the same could be a best year ever for you with a change of mindset and perspective. Four years